Counselling and Support

Every year, Road Trauma Support Services Victoria conducts more than two thousand face-to-face and telephone counselling sessions.

Counselling sessions are free of charge, confidential and unlimited in number for anyone affected by a collision on the roads (or involving any public transport), whenever this may have occurred. Sessions may be conducted face-to-face or by telephone. You do not need a referral to access our services.

Our clients include bereaved families, friends and colleagues; injured people and carers; drivers and passengers; and people who were first on scene – witnesses, citizens who offered assistance, and emergency service workers.

We are not a crisis service; our office hours are between 9 am – 5 pm, Monday to Friday. If you need to speak to someone urgently, please call Lifeline on 13 11 14.

While there are times when there is a high demand for our service, we do make a concerted effort to get back to people promptly. Click here to access fact sheets to help you understand what might occur, and ways to cope with these natural reactions.

If you would like more information, or if you would like to make an appointment with one of our counsellors, please call 1300 367 797 .

Please note: Given the current government and health guidelines and the high risk to public health currently posed by COVID-19 our face-to-face counselling is not being offered. However, we are still conducting our specialised phone counselling, please call 1300 367 797 to book an appointment.

Updated 19 March 2020